Basic services for telephone, cable TV, and Internet access are provided to residents in dorms and apartments. The University cannot provide individual service to each resident for hardware or software configuration issues. Go to https://www.tnstate.edu/cit/NetworkConnectionGuide.aspx to view basic information on configuration. The table below outlines services and resident requirements for use of technology services.
| Services Available | Equipment to be furnished by resident to access basic services | Optional Equipment | Loss of Services/Problems | Notes |
|---|---|---|---|---|
| Telephone | • Basic phone• 20 ft telephone cable • Cellular phone are also permitted. |
Answering machines | • Call the Help Desk at 615-963-7777 for assistance with service up the jack only • University personnel do not work on telephones. |
• Local phone service only. • Resident must select a long distance service plan through distance providers. |
| • Cable TV • 40+ channels including local channels |
• Cable ready television• 20 ft coaxical cable • All cables must be furnished by resident. |
• VCR • DVD • Video Games |
• Call the Help Desk at 615-963-7777 for assistance with service up the jack only • University personnel do not work on personal TV sets, VCRs, video games, or DVDs. |
• Premium channels are not available in the residence rooms. |
| Internet Access * | • PC running Windows XP 1GHz processor or greater, 1 GB or great RAM with a 140 GB or greater hard drive, a CD Rom drive, and Ethernet card• Or Macintosh running OS 8 or higher • All cables must be must furnished by resident. • Surge Protector is highly recommended. |
• Flat Screen Monitor • Printer |
• Call the Help Desk at 615-963-7777 for assistance with service up the jack only • University personnel do not work on PC or Macintosh systems. • Hardware failures may require paid assistance from the orginial supplier or local computer service organizations. |
• Most computers purchased new within the last 18 months should be more than adequate. • The equipment specification may not be the same as computers used in labs or special applications. |
* The University maintains computer labs throughout campus including the residence halls. Hours are posted in each residence. A University issued ID and password are necessary to access all computer labs. Assistance with IDs and passwords is available through the Help Desk. Go https://www.tnstate.edu/cit for more information on University computing resources for students.
Internet Service-Ethernet Configuration
| Ethernet Connection | Equipment to be furnished by resident to access basic services | Optional Equipment | Loss of Services/Problems | Notes |
|---|---|---|---|---|
| Ethernet Card for connection to a network jack in room | • 10/100 twisted pair Ethernet card and 10 base T-Cable (20' or longer) to connect the computer to the wall jack • Configure card for TCP/IP using DHCP (automatic) addressing • Use the operating system online help facility to assist with configuration. Search for "tcp/ip" for specific directions. • See website for further details: https://tnstate.edu/cit/NetworkConnectionGuide.aspx |
• A Hub to share two simultaneous connections to the single Ethernet connection in dorm rooms. • Hubs are sold in local eletronic and computer stores. |
• Call the Help Desk at 615-963-7777 for assistance up to the jack only. • May require scheduled appointment with University technician to investigate room jack. • Hardware failures may require paid assistance from local computer service organizations. |
• Ethernet cards are available for purchase at the Campus Bookstore. Installation must be performed by resident or resident designee. • General directions are provided on the University website at https://www.tnstate.edu.cit/NetworkConnectionGuide.aspx. |
| Ethernet card for wireless connection | • 802.11b compatible WiFi Ethernet card • Configure the Ethernet card for the TCP/IP protocol using DCHP (automatic) addressing and the wireless network connection set to "tsuwireless" • Use the operating system online help facility to assist with configuration. Search for "tcp/ip" for specific directions. • See website for futher details: https://www.tnstate.edu/cit/NetworkConnectionGuide.aspx • Configure card for TCP/IP using DHCP (automatic) addressing • Use the operating system online help facility to assist with configuration. Search for "tcp/ip" for specific directions. • See website for futher details: https://tnstate.edu/cit/NetworkConnectionGuide.aspx |
• Call the Help Desk at 615-963-7777 for assistance up to the jack only. • May require scheduled appointment with University technician to investigate room jack. • Hardware failures may require paid assistance from local computer service organizations. |
• Wireless cards are not sold in the Campus Bookstore. • Installation must be performed by resident or resident designee. • General directions are provided on the University website at https://www.tnstate.edu.cit/NetworkConnectionGuide.aspx. |