Contact Us

Have Questions?

NEED TECHNICAL HELP?
Contact the Tech Help Desk at (615) 963-7777 or helpdesk@tnstate.edu.
Location: Temporarily located in McCord Hall Basement (enter on backside)

 

OTS Administration 
 Humanities Basement  |  (615) 963-7651

Areas of OTS

Administration

Apple Support

Applications Support

Cybersecurity

Help Desk

Labs & Classroom

Network & Systems

Telecom Services

User Services

Web Support

 

Administration

Sterlin Sanders
Chief Information Officer (CIO)
615-963-7662  |  ssande20@tnstate.edu

Pankaj Mishra (PK)
Assistant Chief Information Officer (ACIO)
615-963-7566  |  pmishra2@tnstate.edu

John Ray
Financial Analyst II
615-963-7653  |  rayj@tnstate.edu

Shirlean Toran
Admin Assistant IV
615-963-7651  |  storan@tnstate.edu

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Apple Support

Tevin Noel
Digital Transformation Officer & Apple Administrator
tnoel4@tnstate.edu

Visit TSU Apple Support >>
Office Location: Floyd-Payne Campus Center, 304 (next to Health Center)

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Applications Support

Sylvia Saint-Alby-Hyeme
Business Analyst
615-963-7686  |  sstably@tnstate.edu

Tracy Jennette
Trainer/University Webmaster
615-963-7680  |  tjennette@tnstate.edu

Karl Lehenbauer
Application Director
615-963-7499  |  karl.lehenbauer@tnstate.edu

Jon Scott Smith
Sr. Programmer/Analyst
615-963-7790  |  jsmit301@tnstate.edu

Lauren Barry
Senior Analyst
615-963-7693   |  lbarry@tnstate.edu

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Cybersecurity

Li Bingdong
Chief Information Security Officer
bli@tnstate.edu

Armando Mpembele
Cybersecurity Analyst
615-963-5000  |  ampembel@tnstate.edu

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Network & Systems

Mark Lee
Database Administrator
615-963-7651  |  mbrow205@Tnstate.edu

Vacant
Network Administrator
615-963-7777  | 

Lowell Burton
Network Admin
615-963-1396  |  lburton7@tnstate.edu

Ben Coleman
Systems Manager
615-963-7655  |  ben.coleman@tnstate.edu

Justin Conklin
Systems Administrator
615-963-7777  |   jconkli1@tnstate.edu

Julie Dodd
Server Admin
615-963-7778  |  jcdodd@tnstate.edu

Ounekham Senaphan
Interim Network Manager
osenapha@tnstate.edu

Dwayne Hurst
Network Admin
615-963-7695  |  hurst@tnstate.edu

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Help Desk

Kyleen King
Help Desk Technician
kking83@tnstate.edu

Rochelle Boateng
Help Desk Technician
615-963-7777  |  rboaten@tnstate.edu

Binu Kumar
Help Desk Technician
615-963-7777  |  bbalakri@tnstate.edu

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Lab & Classroom Support

William "Mike" Meads
Manager of Classroom Technologies
615-963-77777  |  wmeads@tnstate.edu

Vacant
Manager of Academic Computing (Labs)

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Telecom (Phone) Services

Tevin Noel
 Digital Transformation Officer
tnoel4@tnstate.edu

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User Services

John Burgher
Project Manager
615-963-7777  |  john.burgher@tnstate.edu

King David
Manager Tech Services
615-963-7777  |  kdavid@tnstate.edu

Tung Do
 Desktop Technician
615-963-7777  |  tdo01@tnstate.edu

Antonio Terry
Desktop Technician
615-963-7777  |  aterry@tnstate.edu

Jason Weatherford
Desktop Technician
615-963-7777  |  jweathe1@tnstate.edu

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Web Support

Tracy Jennette
Banner Trainer/University Webmaster
615-963-7680  |  tjennette@tnstate.edu

Brittany Lowen
Web Developer
615-963-1598  |  blowen@tnstate.edu

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