OFFICE OF TECHNOLOGY SERVICES

IT will begin the process of migration TBA. Sometime in the future you will receive notice that you can migrate your own account to Google Apps. IT will supply tools and support to help you migrate your account on your own. Current plans call for IT to have all other accounts migrated by the Fall Semester break 2013.

2. Will I have a new email address?

No, your email address will remain the same.

3. Is Google Apps Private and Secure?

With respect to security, Google maintains a network of redundant, physical data centers. Access to these data centers is limited to select Google personnel. In the interest of security Google does not publish the location of its physical data centers. As regards the data itself, Google encrypts data as it is being transmitted using Secure Socket Layer (SSL) protocol. This is an extremely effective technique and is the same protocol used to transfer data in credit card payment systems. The data is also stored in encrypted form as it resides on Google's servers. The data is virtually segmented from all other data stored on Google's servers. Google also has a full-time security team that focuses solely on securing data. An independent auditor has also issued Google a SAS70 Type II certification. This certification means that Google has been found to have certain controls and protocols in place related to security. These include logical security, privacy, data center physical security, incident management and availability, and change management. Using Google for email would virtually eliminate the effect of persistent phishing attacks that have hit the college this year.

Privacy is also an important consideration when data is hosted by a third party. Google has a published privacy policy. In this policy Google says that it adheres to the US Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. The policy also outlines the particular information that Google collects and how this information is used. In a separate document Google addresses third party use of data. This document states:

"Google does not share or reveal private user content such as email or personal information with third parties except as required by law, on request by a user or system administrator, or to protect our systems. These exceptions include requests by users that Google's support staff access their email messages in order to diagnose problems; when Google is required by law to do so; and when we are compelled to disclose personal information because we reasonably believe it's necessary in order to protect the rights, property or safety of Google, its users and the public."

4. Will Google protect me against SPAM and viruses?

Yes, SPAM and Virus protection is built into Google Apps for Education.

5. Will we have issues with availability?

Google reports that the Google Apps Education Edition, Gmail, Google Calendar, Google Talk, Google Docs, and Google Sites are guaranteed to be available at least 99.9% of the time.

6. Will Google place ads in our mail?

No, ads will not be displayed.

7. Will Google scan our mail for marketing purposes?

Google also addresses the issue of scanning and indexing of data.
"User content is only scanned or indexed in the following cases to provide you with a high-quality service.

Some user data, such as email messages and documents, are scanned and indexed so your users can search for information in their own Google Apps accounts.
Email is scanned so we can perform spam filtering and virus detection.
Email is scanned so we can display contextually relevant advertising in some circumstances.

We do not scan or index data for any other purposes. Our scanning and indexing procedures are automated and involve no human interaction. Except when your users choose to publish information publicly, Google Apps data is not part of the general google.com index. Scanned information is not shared with third parties."

Again, it should be noted that ads will not be displayed in Google Apps for Education at Tennessee State University.

8. Can I use Thunderbird, Outlook, or other email clients?

Yes, most email clients can be configured to work with Google.

9. Will I be able to transfer my personal address book from Exchange to Google?

Yes, IT will provide instructions for moving your personal address book from Exchange to Google.

10. Are other schools using Google Apps for Education?

Notable schools that have implemented GAE are Yale, University of Florida, USF, USF-St. Petersburg, Flagler University, Abilene Christian University, Arizona State University, Kent State University, Miami University, and the University of West Florida. There are currently over 8 million individual users of Google Apps for Education. Some of the additional schools are listed here.

11. Where can I learn more?

You can check out the Google Apps for Education FAQs

This is the Google Apps for Education General Site

IT will be expanding these pages throughout the migration and beyond.

12. Where will I go if I want to use Webmail?

http://mail.tnstate.edu

13. How can I setup my own desktop for Google Apps @ Tnstate.edu?

Click on the link to install Microsoft Windows desktop access points to Google Docs, Calendar and Gmail that are pre-configured to work with accounts on the Tnstate.edu domain. These apps launch in a streamlined Google Chrome browser window. This update also allows users to set Gmail as their default email program.

http://dl.google.com/tag/s/ap=tnstate.edu/googlewebapps/en/googleappsstandalonesetuptagged.exe

14. How do I get my student email on live to Google?

You can import it directly into the Google Apps Account. It is easy to configure. Click Settings --> Accounts --> Get mail from other accounts

15. How do I to forward email for google apps to another account?

https://www.youtube.com/watch?v=sLHYNBGjQ6g

webpage contact:
CIT