Password Policy
University-wide Information Technology
Password Policy
This password policy will apply to the following systems: the TSU wireless network, myTSU, email, eLearn (D2L) system, Banner Applications, and other computing resources used on the TSU campus. Generally, users should reset their passwords at least every 90-180 days.
This policy establishes the requirements for creating strong passwords, the protection and management of passwords, and password privacy.
Constructing a Strong Password
A strong password is critical for security. TSU requires a minimum of 16 characters and encourages the use of passphrases. Passphrases made up of multiple words. Passphrases are both easy to remember and type yet meet the strength requirements.
Passwords must contain at least 16 characters and three of four of the following:
- Uppercase letters
- Lowercase letters
- Digits (0–9)
- Special characters
Password Reset Options
- Self-Service: Users can reset their password through password self-service at https://password.tnstate.edu/ if you have the MFA set up. If users do not have MFA set up, then options of in-person or video conference set up through TSU IT Helpdesk are available.
- In-Person: Visit the TSU IT Helpdesk with a valid photo ID during business hours.
-
Video Conference: If unable to visit in person, schedule a video call with the TSU IT Helpdesk, presenting a valid photo ID alongside users’ face for identity verification.
Reporting a Suspected Compromise, Security Incident, or Breach
If you believe your password is compromised, or if someone requests your password, immediately change your passwords and notify:
OTS Security: otssecurity@tnstate.edu
OTS Technical Help: 615-983-7777 or helpdesk@tnstate.edu
Reports can be filed without fear of retaliation.