About Our Office

Serving With Excellence

Mission Statement

The Office of Customer Relations at t he Tennessee State Uni versity (TSU) serves as a liaison for customers including but not limited to our students, alumni, employees, and other stakeholders . We   assist   customers with inquiries, needs, and concerns within the TSU infrastructure. By striving for excellence, th is office works to ensure TSU is a place that evokes a sense of pride for all its customers.

Vision Statement  

The Customer Relations Department aspires to support the voices of our customers seeking problem resolution and forward movement. Operating within an atmosphere of open communication and transparency, we strive for excellence in time efficiency, with effective resolutions and/or explanations.  

Core Values  

Learning Everyday – Taking the time to understand the needs of our customers, operations of each department and their functionality.  
  
 Making Excellence a Habit – Striving to ensure the best possible resolutions are administered and provided to each customer and all involved.  
  
 Thinking Beyond the Obvious – The best solutions stem from the ability to see things from multiple perspectives and utilizing what is applicable to each diverse situation.  
  
 Working Relentlessly – Being hands on and proactive to ensure quick and effective answers are provided for inquiries, ensuring adequate information is delivered every time.  
  
 Serving Everyone We Encounter – First-time responses for all stakeholders including but not limited to students, parents, alumni, faculty, staff and community members.   

Contact Us >>

We are committed to responding to all inquiries within 2 business days!