Refunds

How to Receive Your Refund

Step 1: Set Up Direct Deposit

Log in to MyTSU and enroll in direct deposit under the Banner Services.

  1. Log in to MYTSU
  2. Select Banner Services
  3. Select My Profile
  4. Select Direct Deposit Box
  5. Under the Accounts Payable Deposit, click the Add New button
  6. Select the Create New option
  7. Enter your Bank’s routing and Account Number and Select the Account Type
  8. Click Save New Deposit

Step 2: Check Your Student Account for a Credit Balance

Log in to myTSU.tnstate.edu to review your student account.

  • Refunds are processed on Tuesdays and Thursdays, based on the Census Date for the term.
  • Students with a credit balance will receive a refund after confirming attendance for the current term.

Step 3: Contact the Bursar’s Office if Needed

If your credit balance has not been refunded within 10 business days of appearing on your student account, please contact the Bursar’s Office.

Please note:

  • Some scholarships do not permit refunds.
  • PLUS Loan excess funds are issued to the parent borrower, unless otherwise specified by the parent on the loan application.
  • Refunds will not be issued for financial aid in “estimated” status.
  • Refunds from credit card payments are returned to the original card used for payment.